311 Services

Salesforce-based 311 Solutions

First used by Baltimore MD in 1996, 311 serves the single point of access for non-emergency city services. Today, with the rise of social networks, the ubiquity of mobile devices, and the advent of cloud-based services, the opportunity to transform the relationship between governments and their citizens exists like never before.

As a leading provider of Salesforce-based CRM (311) systems for local governments, Incapsulate is working with cities across North America to improve delivery of services to citizens and gain new insights into city performance. Drawing on our 311 experience, we have developed a reusable development framework and related components that sits on top of the Salesforce platform. These “Capsules” provide pre-built 311-specific functionality via simple configuration to help clients accelerate delivery, reduce risk, and lower operating costs.

Collectively, Incapsulate-led 311 implementations are helping to provide services to millions of residents and daily visitors to some of our nation’s most historic and prominent cities.

To learn more about Incapsulate’s work with 311, read our case study about DC’s 311 System!

Also, check out our press release from our newest 311 city – Dallas!

Interested? Contact us today to get started.

Contact Us

Our Offices


142 Berkeley Street,
3rd Floor, Suite 4
Boston, MA 02116

Washington DC

1620 L Street NW
3rd Floor, Suite D
Washington, DC 20036



902,Brooklyn Tower
Near YMCA Club,
SG Highway,
Makarba Road, Makarba,
Gujarat 380015



Krishe Sapphire,
7th Floor (Regus Office), South Wing,
Hitech City Main Road, Madhapur,
Hyderabad - 580081



2 Bloor St W
Suite 700
Toronto, Ontario, M4W 3E2