First used by Baltimore MD in 1996, 311 serves the single point of access for non-emergency city services. Today, with the rise of social networks, the ubiquity of mobile devices, and the advent of cloud-based services, the opportunity to transform the relationship between governments and their citizens exists like never before.
As a leading provider of Salesforce-based CRM (311) systems for local governments, Incapsulate is working with cities across North America to improve delivery of services to citizens and gain new insights into city performance. Drawing on our 311 experience, we have developed a reusable development framework and related components that sits on top of the Salesforce platform. These “Capsules” provide pre-built 311-specific functionality via simple configuration to help clients accelerate delivery, reduce risk, and lower operating costs.
Collectively, Incapsulate-led 311 implementations are helping to provide services to millions of residents and daily visitors to some of our nation’s most historic and prominent cities.