It's 3-1-1 Day!


Happy 3-11 day!!! First established nearly 20 years ago as a short dialing code to allow easy access to non-emergency city services, “311” has moved well beyond the call center and is fast becoming the digital front door to cities across the world. Citizens connect with their governments through a variety of channels – web, mobile and social – and with the rise of the Internet of Things (IoT), even devices such as street lights and parking meters are themselves reporting problems and requesting repairs without any human intervention required. And with the rich set of data 311 systems capture, government leaders are increasingly looking to CRM solutions for a birds-eye view into operations and are learning how to better engage their constituents.

Incapsulate is proud to be at the forefront of this wave of innovation. Our Salesforce-based Capsule, which provides cloud-based support for citizen services, is being used by leading cities and counties across North America — helping citizens and governments work together to build a better community for all. For more information regarding our Capsule solutions, please contact Steve at or Dilshad at

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